Terms of Sale

1. About Us

Flatka is operated by a registered business based in France.
Customer service can be reached via the email and phone number listed on our Contact page.

For legal compliance only, the operator’s administrative address is:
33 route de conches, 27180 Arnières, France
(Support email: contact@flatka.co.uk | Assistance line: +44 7466 044894)

2. Eligibility to Purchase

To place an order on our website, you must:

  • Be at least 18 years old

  • Provide accurate and complete personal details

  • Use a valid payment method authorised for online transactions

Flatka reserves the right to refuse or cancel orders if fraud or misuse is suspected.

3. Formation of Contract

A sales contract is formed when:

  1. You place an order on our website, and

  2. You receive an Order Confirmation email from us.

Flatka may cancel the order if the product is unavailable, payment is not authorised, or an error in pricing/information occurred.

4. Product Information

We strive to provide accurate product descriptions, images, and sizing information.
However:

  • Colours may vary slightly due to device display differences

  • Measurements are approximate

  • Shapewear effects vary depending on body shape and size

Any errors will be corrected as soon as identified.

5. Pricing & Payment

All prices displayed on the website are in GBP (£).
Prices may change at any time, but the price at checkout is the final price for your order.

Accepted payment methods include:

  • Debit/credit cards

  • Digital wallets (depending on availability)

  • Other secure payment methods listed at checkout

All payments are processed securely by verified third-party providers.

6. Shipping & Delivery

Delivery options include Standard and Express Delivery.
Estimated delivery times are provided at checkout, but delays may occur due to carrier or external factors.

Flatka is not responsible for delivery issues caused by:

  • Incorrect or incomplete delivery addresses

  • Carrier delays

  • Events outside our control (weather, strikes, etc.)

Once dispatched, a tracking link will be sent to your email.

For full details, see our Shipping Policy.

7. Returns & Refunds

Flatka offers a 14-day Happy or Refund Guarantee.
You may return your item within 14 days of delivery if you are not satisfied.

Return conditions:

  • Items must be unworn, unused, and in original condition

  • Hygiene liners must be intact

  • Original packaging required

  • Return request must be submitted within 14 days

Refunds are issued to the original payment method after inspection.

The return address is provided by our support team when the request is submitted.
(For compliance: administrative address available above, not used for returns.)

For full conditions, see our Shipping & Returns Policy.

8. Exchanges

We do not offer direct exchanges.
If you need a different size, please request a return and place a new order.

9. Liability

Flatka is not liable for:

  • Losses not caused by our negligence

  • Business-related losses (as we sell to consumers only)

  • Delays or failures due to events beyond our control

  • Improper use of our products

Nothing in these Terms excludes liability for fraud or any matter that cannot be excluded under applicable law.

10. Personal Data

Your personal data is handled in accordance with our Privacy Policy, which explains:

  • What data we collect

  • How we use it

  • Your rights under GDPR and UK GDPR

11. Events Outside Our Control

If circumstances beyond our control affect the delivery or performance of your order (e.g., natural events, transport disruptions, system failures), Flatka will take reasonable steps to minimise the impact but cannot be held responsible for delays.

12. Governing Law

These Terms of Sale are governed by:

  • French law (as the company is based in France), and

  • Applicable UK consumer protection regulations for customers located in the UK.

Any disputes will follow the jurisdiction rules required by these laws.

13. Changes to Terms

Flatka may update these Terms from time to time.
The version displayed on this page at the moment of your purchase is the version that applies.