Shipping & Returns

Shipping & Returns

At Flatka, we aim to provide fast, reliable delivery and a smooth return experience.
Below you’ll find all information regarding shipping, delivery times, and our 14-day refund policy.

🚚 Shipping Policy

1. Where We Ship

We offer delivery across the United Kingdom.
International destinations may be added in the future.

2. Delivery Options

Standard Delivery

Delivered via trusted carriers.
Estimated delivery time: 3–7 business days.

(Delivery times are estimates and may vary during peak periods or due to carrier delays.)

3. Order Processing Time

Orders are usually processed within 24–48 hours on business days.
Orders placed during weekends or holidays are processed the next working day.

4. Tracking

Once your order is dispatched, you will receive a tracking link via email so you can follow your delivery in real time.

5. Incorrect Address or Delivery Issues

Flatka is not responsible for delays or failed deliveries caused by incomplete or incorrect addresses.
If you notice an error, please contact our support team urgently — we’ll assist if the parcel has not yet been shipped.

💛 Returns & Refunds — 14-Day “Happy or Refund” Guarantee

We want you to love your Flatka shapewear.
If, for any reason, you’re not completely satisfied, you can return your unused item within 14 days of receiving it for a full refund.

1. Conditions for Returns

To qualify for a return:

  • Items must be unused, unworn, and in their original condition

  • Hygiene protection must be intact (for bodysuits, briefs, shorts)

  • Items must be returned in their original packaging

  • Returns must be requested within 14 days of delivery

For sanitary reasons, we cannot accept returns that show signs of wear.

2. How to Request a Return

To begin a return, simply contact our support team at:

Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for return (optional)

Our team will provide the return instructions and the correct return address (not displayed publicly for security reasons).

3. Refunds

Once your return is received and inspected, we will issue your refund to the original payment method.
Refund processing time: 3–7 business days.

Shipping fees (if applicable) are non-refundable.

4. Exchanges

If you need a different size, simply request a return and place a new order.
This ensures faster processing and better availability of stock.

5. Damaged or Incorrect Items

If you receive an item that is damaged or not what you ordered, contact us within 48 hours of delivery with photos.
We will replace it at no extra cost.

6. Return Address

For security and anti-fraud purposes, the return address is not displayed publicly.
It will be provided by our support team during the return process.

(Administrative business address, for legal compliance only: 33 route de conches, 27180 Arnières, France)

📩 Need Help?

If you have any questions about shipping, returns, or refunds, our support team is here to help: