Privacy Policy

Privacy Policy

This Privacy Policy explains how Flatka collects, uses, stores, and protects your personal information when you visit our website or purchase our products.
By using this site, you consent to the practices described below.

1. Data Controller

Flatka is operated by a registered business located in France.
The operator is responsible for the processing of your personal data under applicable EU and UK data protection laws.

For any privacy-related enquiry, you may contact our support team using the email or number listed below (shared here only for legal compliance purposes):

  • contact email: contact@flatka.co.uk

  • customer assistance line: +44 7466 044894

  • administrative address: 33 route de conches, 27180 Arnières, France

2. Information We Collect

We collect the following types of information when you interact with our website or place an order:

2.1 Information You Provide Directly

  • Name, email address, phone number

  • Billing and shipping address

  • Payment information (securely processed by third-party providers; Flatka does not store card details)

  • Messages or enquiries you send us

  • Account login details (if you create an account)

2.2 Information Collected Automatically

  • IP address

  • Browser type and device information

  • Pages viewed, time spent on site

  • Cookies and similar tracking technologies (see our Cookie Policy)

2.3 Information from Third Parties

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery partners (solely for shipping)

  • Marketing platforms (with your consent)

3. How We Use Your Data

Flatka processes your personal data for the following purposes:

  • To process and deliver your order

  • To provide customer support

  • To improve website performance and product experience

  • To personalise offers and recommendations (only with consent)

  • To comply with legal obligations

  • To prevent fraud and secure transactions

4. Legal Basis for Processing

We process your information under the following legal bases:

  • Performance of a contract (processing your order)

  • Legitimate interests (improving services, preventing fraud)

  • Compliance with legal obligations

  • Consent (email marketing, cookies, newsletter)

You may withdraw consent at any time.

5. How We Store and Protect Your Data

We apply strict security measures to protect your personal information, including:

  • Encrypted data transmission (HTTPS)

  • Secure servers

  • Restricted access within the company

  • Use of trusted, GDPR-compliant service providers

We do not sell or trade your personal information.

6. Sharing Your Information

Your data may be shared only with the following categories of third parties:

  • Payment providers (for secure payment processing)

  • Delivery partners (to deliver your order)

  • IT service providers (hosting, email services, analytics)

  • Legal authorities (only if required by law)

We never share your information for unrelated commercial purposes.

7. International Transfers

Some partners may process data outside the EU/UK.
When this occurs, we ensure appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)

  • GDPR-compliant processors

  • Data processing agreements

8. Retention Periods

We retain your data only as long as necessary:

  • Order information: up to 10 years (legal bookkeeping requirement)

  • Customer accounts: until deletion request

  • Marketing data: until you unsubscribe

  • Analytics: typically 26 months or shorter

9. Your Rights

Under GDPR and UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

  • Lodge a complaint with your national authority

To exercise these rights, contact us at: contact@flatka.co.uk

10. Cookies

We use cookies to improve site functionality, personalise your shopping experience, and analyse traffic.
More details can be found in our Cookie Policy.

You may adjust your cookie preferences at any time through your browser or our cookie banner.

11. Changes to This Privacy Policy

Flatka may update this Privacy Policy periodically to reflect changes in law or service improvements.
The updated version will always be available on this page with a revised “last updated” date.

12. Contact for Privacy Matters

For privacy enquiries, data requests, or concerns, please contact our support team via:

Administrative correspondence may be directed to our registered business address in France (provided above solely for compliance).