Shipping Policy

Shipping Policy

At Flatka, we work hard to ensure fast, reliable delivery and a seamless shopping experience.
This Shipping Policy explains how orders are processed, shipped, and delivered within the United Kingdom.

🚚 1. Where We Ship

We currently ship to:

  • United Kingdom (all regions)

International destinations may be added in the future.

📦 2. Delivery Options

Standard Delivery

  • Estimated delivery time: 3–7 business days

  • Delivered via trusted UK carriers

Delivery times are estimates and may vary due to carrier delays, seasonal volume, or unforeseen circumstances.

🕒 3. Processing Times

  • Orders are processed within 24–48 hours on business days

  • Orders placed on weekends or public holidays are processed the next working day

  • Once dispatched, you will receive a confirmation email and a tracking link

🔍 4. Order Tracking

Every order is shipped with tracking.
You will receive the tracking link automatically by email as soon as your parcel leaves our fulfilment centre.

🏠 5. Address Accuracy

Please ensure your delivery address is complete and accurate.
Flatka is not responsible for delays or lost parcels caused by:

  • Incorrect or incomplete addresses

  • Address changes requested after dispatch

  • Carrier inability to deliver due to missing details

If you need to correct an address, contact us immediately — we can assist only if your order has not yet shipped.

📬 6. Missed Deliveries or Delivery Attempts

If the carrier attempts delivery and no one is available:

  • Your parcel may be left in a safe place,

  • Or taken to a local collection point,

  • Or scheduled for re-delivery depending on the carrier.

Please follow instructions provided via your tracking link.

🌧️ 7. Delays Outside Our Control

Occasionally, delays may occur due to:

  • Weather conditions

  • Strikes

  • Carrier disruptions

  • High seasonal volume

  • Customs inspections (rare for UK orders)

We will always do our best to assist, but such delays are outside Flatka’s responsibility.

💼 8. Lost or Stolen Parcels

If your parcel appears lost or was marked as delivered but not received, please contact us at:

📩 contact@flatka.co.uk

We will coordinate with the carrier and help resolve the issue as quickly as possible.

🏢 9. Shipping Fees

Shipping fees are displayed at checkout and may vary depending on:

  • Delivery option

  • Promotions

  • Order value

  • Destination

Free shipping may be offered during promotional campaigns or above a minimum spend.

↩️ 10. Returns & Refunds

Flatka offers a 14-day Happy or Refund Guarantee.
If you’re not satisfied, you may return your unused item within 14 days of receiving it.

Important notes:

  • Return requests must be approved via email

  • Our support team will provide the correct return address (not displayed publicly to prevent misuse)

  • Shipping fees are non-refundable unless the item was faulty or incorrect

Full details are available in our Returns Policy.

📞 11. Contact Us

If you have questions about shipping, tracking, or delivery, our support team is here to help:

For compliance only, administrative correspondence may be directed to our registered business address in France:
33 route de conches, 27180 Arnières, France